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We are a Print On Demand shop, which means that finished products are not stocked in our supplier’s warehouse. When you order a product it is printed for you and shipped to you. A finished product cannot be restocked.
Items may be returned ONLY if you have received an incorrect item, or if the item is damaged or defective on delivery. Here’s what you should do when you receive an order for us. (And these are good things to do when you receive any order from anyone!)
If you find any problems, go to the Order Problem Report page or scroll to the bottom of this page. Fill in the form with as much detail as possible, and upload any pictures you took. We will open a report with our supplier and get back to you as soon as possible with a resolution.
DO NOT attempt to return the product! Our supplier doesn’t generally want any defective or damaged products back, but on occasion they may want to examine a product to see if they can improve their products. In this case we will contact you with instructions on how to return the product.
If the package could not be delivered because the carrier cannot find your address, the package will be returned to our supplier. If this happens we will contact you to get a correct address. We will invoice you for the return shipping cost before reshipping your order.
You will receive a tracking order when your order is shipped. The initial tracking status will only show that a shipping label has been created until our supplier delivers the package to the carrier. After that the tracking status should show the estimated delivery date.
Once your order is on the way to you, neither we nor our supplier are responsible for it. If the carrier shows that your order has been delivered, we cannot offer a refund. In this case there are a few things you can do.
Sometimes orders just get lost in the system and are never reported as having been delivered. In this case the first thing you should do is contact the carrier and ask them to put a trace on the delivery. If they can’t find it, fill out the Order Problem/Change/Cancel Report form (scroll to the bottom of the page) and report the order as Lost In Transit. We’ll let our supplier know and they’ll send a replacement shipment.
NOTE: Please double check your shipping address before filing the claim!
Orders that are returned to us for any reason other than replacement of an incorrect or defective item, or that are returned without contacting us first, will not be refunded.
You may request changes an order as long as it has not started the fulfillment process (printing and packaging for shipping). Scroll down for the Order Problem/Change/Cancel Report form.
You may request us to cancel an order as long as it has not started the fulfillment process (printing and packaging for shipping). If we are able to cancel the order we will issue a refund. Scroll down for the Order Problem/Change/Cancel Report form.