Returns and Refunds Policy

Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

All Sales Are Final

We are a Print On Demand shop, which means that finished products are not stocked in our supplier’s warehouse. When you order a product it is printed for you and shipped to you. A finished product cannot be restocked.

  • Please read the product description completely, including sizing charts, before placing your order.
  • Returns and refunds will not be accepted for “buyer’s remorse” (you decided you just don’t want the product).
  • We do not offer exchanges (different size, color, design, etc.)

Exceptions

Items may be returned ONLY if you have received an incorrect item, or if the item is damaged or defective on delivery. Here’s what you should do when you receive an order for us. (And these are good things to do when you receive any order from anyone!)

  • FIRST: DO NOT use the product. (Wear an item of clothing, use a glass or a coaster, etc.)
  • Examine the shipping package. If it’s damaged or has been opened, take pictures of the container.
  • Open the package and remove the product(s) and the packing slip. Make sure that all the products on the packing slip were in the package. If any are missing, take a picture of all the products together, and a picture of the packing slip.
  • Examine each product and check for any damage, defects, or mistakes.
    • Wrong design (not what you ordered)
    • Wrong size or color (not what you ordered)
    • Misprints (smeared, blurred, off center, etc,)
    • Defects (holes, stains, tears, etc.)
    • Broken, crushed, scratched, or otherwise damaged
  • Take pictures of any damaged or defective products clearly showing the area with the problem (stain or tear, shirt label with size, etc).

If you find any problems, go to the Order Problem Report page or scroll to the bottom of this page. Fill in the form with as much detail as possible, and upload any pictures you took. We will open a report with our supplier and get back to you as soon as possible with a resolution.

DO NOT attempt to return the product! Our supplier doesn’t generally want any defective or damaged products back, but on occasion they may want to examine a product to see if they can improve their products. In this case we will contact you with instructions on how to return the product.

Undeliverable Orders

If the package could not be delivered because the carrier cannot find your address, the package will be returned to our supplier. If this happens we will contact you to get a correct address. We will invoice you for the return shipping cost before reshipping your order.

Lost Orders

You will receive a tracking order when your order is shipped. The initial tracking status will only show that a shipping label has been created until our supplier delivers the package to the carrier. After that the tracking status should show the estimated delivery date.

Order Reported as Delivered But Not There

Once your order is on the way to you, neither we nor our supplier are responsible for it. If the carrier shows that your order has been delivered, we cannot offer a refund. In this case there are a few things you can do.

  • Contact the carrier and report the problem. You order may have been delivered to the wrong address, which is unfortunately all too common these days. You can ask them to put a trace on the delivery.
  • Look around your property. Sometimes the deliver agent will try to “hide” a package… behind a post, under a chair or table… so it can’t be spotted by porch pirates.
  • Check with your neighbors, deliveries will sometimes end up at the house next door. We’ve even has situations where the package ended up at the same house number, but at the next street over!
  • If you’re on a neighborhood site like Nextdoor, you can try posting there to see if anyone got your package.
    • And by the way, if you find a package on your porch that isn’t yours, be a good citizen and walk or drive it over to them!

Order Lost In Transit

Sometimes orders just get lost in the system and are never reported as having been delivered. In this case the first thing you should do is contact the carrier and ask them to put a trace on the delivery. If they can’t find it, fill out the Order Problem/Change/Cancel Report form (scroll to the bottom of the page) and report the order as Lost In Transit. We’ll let our supplier know and they’ll send a replacement shipment.

NOTE: Please double check your shipping address before filing the claim!

Unauthorized Returns

Orders that are returned to us for any reason other than replacement of an incorrect or defective item, or that are returned without contacting us first, will not be refunded.

Changing An Order

You may request changes an order as long as it has not started the fulfillment process (printing and packaging for shipping). Scroll down for the Order Problem/Change/Cancel Report form.

Canceling An Order

You may request us to cancel an order as long as it has not started the fulfillment process (printing and packaging for shipping). If we are able to cancel the order we will issue a refund. Scroll down for the Order Problem/Change/Cancel Report form.